What should I do if the products received do not match my order?

If you received a product different from the one that you ordered, kindly email us at sales@onlyskin.sg or WhatsApp +65 81237714 / +65 83614868 for us to investigate and arrange the product exchange service recovery for you accordingly within 5 business days.

Please include the following details into our email such as

(a) order number
(b) your full name
(c) your shipping address
(d) the items/products in question
(e) your parcel arrival details – by who – what time was the parcel received in good order
(f) photo of products in question

If I regretted my purchase, can I get a refund?

Our skincare products are non-exchangeable and non-refundable due to hygiene purposes.
As they are meant for personal consumption and application on individual face and body parts ONLYSkin values and prioritizes hygiene standards and to ensure that there are no cross contamination to our products, we do not allow returns of the product unless the product that we delivered product(s) is inaccurate.

Please take note any exchange or refunds is only at ONLYSkin discretion.
All shipping / payment gateway cost if occurred will be borne by the customer.

How Long Will My Order Take To Process?

After we have received your order, we will take 1-3 business days to process your order, before the actual shipment and delivery.
Orders that are placed after 5pm SGT (GMT+8) on the same day will be processed for in the next business day.

You will receive a notification email along your tracking number for shipping update and tracking purposes once your order has been scheduled for delivery.

This is applicable for both Local and International orders.

Delivery Timeline For Orders

Order processing at ONLYSkin will take 1 – 3 business days to be processed and a shipping confirmation email will be sent out upon purchase make.
Please add the order processing timeline to the delivery timeline for a more accurate calculation of when item(s) purchased will reach you.

ONLYSkin does not guarantee at any time a certain delivery date or time frame for delivery within or outside of Singapore for any product or order.
Any listed time for an international shipping is an estimate only.

Below are the estimated delivery timeframe:

Singapore
4 – 7 business days

Asia & Middle East
Country: Malaysia, Hong Kong
7 – 21 business days

Countries: South Korea, Japan, Cambodia, Laos, Myanmar, Philippines, Vietnam, Nepal, Macao & Bangladesh, Sri Lanka, Bahrain, Kuwait, Maldives, Papua New Guinea, Afghanistan, Taiwan, Qatar, Jordan, Oman, UAE & Saudi Arabia
7 – 31 business days

Australia
7 – 31 business days

New Zealand
7 – 31 business days

United States
States: Alabama, *Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, *Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, *Guam & *Puerto Rico
7 – 31 business days

Canada
7 – 31 business days

Europe
Countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Portugal, Poland, Spain, Slovakia, Israel, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden
7 – 31 business days

UK
7 – 31 business days

WHAT SHOULD YOU DO IF YOU ENCOUNTER SHIPPING DELAYS?

We do our best to ensure the timely delivery of all orders.
When selecting any local or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers.
On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please use the tracking number provided to track your packages.

DUTIES & TAXES FOR INTERNATIONAL PURCHASES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost.
These charges are the buyer’s responsibility as ONLYSkin is only charging the transportation fee for your order.

ONLYSkin does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
By placing an international order (shipping outside of Singapore), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to Singapore, ONLYSkin will not be responsible for the losses, product, or shipping refunds.
It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to ONLYSkin.

 

INTERNATIONAL SHIPPING DISCLAIMER

  • ONLYSkin is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • ONLYSkin cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
  • ONLYSkin is not responsible for mis-delivery errors via carrier, or incorrect shipping information.